FAQs

1. Order & Shipping

How long does it take to process my order?

Orders are processed Monday through Friday. For all orders placed before 11:00 AM EST, processing occurs on the same business day. Orders placed after this cut--off time or during weekends will be initiated on the following business day.

What shipping methods do you use and how much does it cost?

We utilize reliable logistics partners to ensure secure delivery. A standardized flat shipping rate of $16 USD is applied to all orders.

How long will it take for my order to arrive?

Transit times within the United States typically range from 4–6 business days. When including the necessary handling time, the total estimated delivery window is 5–8 business days.

Can I track my order?

Yes. Upon dispatch, a tracking number will be sent to your registered email address, allowing you to monitor the real-time status of your shipment.

2. Returns & Refunds

How long do I have to return a product?

Return requests must be formally initiated within 14 calendar days from the date of delivery.

Which items are eligible for return?

To qualify for a return, items must be in new, unused condition, containing all original packaging and accessories. This policy applies to all jewelry, footwear, and handbag categories. Items that show signs of use or lack original packaging may not be eligible for processing.

How do I initiate a return?

Please contact our support department at admin@grimegrace.shop. Ensure you include your order number and the specific reason for the return request to receive further instructions.

When will I receive my refund?

Approved refunds are processed back to the original payment method within 7 business days after our facility has received and successfully inspected the returned merchandise.

3. Payments & Checkout

What payment methods do you accept?

We accept secure payments through PayPal and major credit/debit card providers via Stripe, including Visa, MasterCard, American Express, and Discover.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure gateways. GrimeGrace.shop does not store sensitive financial data on its internal servers.

4. Product Specifications

How do I know which size to choose?

Detailed sizing charts for footwear and accessories are available on their respective product pages. We strongly advise reviewing these specifications prior to purchase to ensure accuracy.

How should I care for my products?

Material composition and specific maintenance instructions are provided in the product descriptions to assist in preserving the longevity of your items.

Still have questions?

Our support team is available Monday to Friday (9 AM - 5 PM EST).

Email: admin@grimegrace.shop
Address: 17801 Von Karman Ave #250, Irvine, CA 92614, United States